TeleVisits

Health Alert – CORONAVIRUS

What is a TELEVISIT?

Televisits are appointments conducted via LIVE VIDEO CONFERENCE where you’ll be able to see and talk with your provider over a secure video platform. This can be done with your computer, tablet or smartphone.

How do I prepare for a TELEVISIT?

First you need to register to our PATIENT PORTAL which can be done in your computer via Healow website or with your phone downloading the Healow App (find our practice using the code HABEBD and login using your patient portal credentials).

Having difficulties logging in?

No problem. We can make it easier for you. If you are having difficulties logging into our Patient Portal, you can start your TeleVisit by getting into our Virtual Waiting Room.

Virtual Waiting Room:

TeleVisits are usually covered by insurance at the same rate as they would cover office-visits. For more details about insurance coverage, please call your insurance carrier.

 Most insurances, including Medicare and Medicaid are now covering this service through the “Coronavirus Preparedness and Response Supplemental Appropriations Act, 2020”.

PATIENT PORTAL FREQUENTLY ASKED QUESTIONS:

INTRO PATIENT VIDEO

Ask healow: How do I log in for the first time?

Ask healow: When logging in I am receiving a login error?

Ask healow: I forgot my PIN. How do I change my PIN?

Ask healow: What is the linking accounts feature? How do I link accounts?

Ask healow: How do I remove a linked account?

Ask healow: How do I view my past and upcoming appointments?

Ask healow: How do I setup an appointment reminder?

Ask healow: How do I request medications?

Ask healow: How do I add medication to my list?

Ask healow: How do I request a medication refill?

Ask healow: How do I view my Lab and DI imaging results?

Ask healow: How do I access My Chart?

Ask healow: What is the updates tab?

Ask healow: How do I add notes to a scheduled appointment?

Ask healow: How do I create a message

Ask healow: How do I read new messages?

Ask healow: How do I view my Visit Summary?

Ask healow: Why can’t I find my provider or practice?

Ask healow: I am having difficulty locating my practice in healow

Ask healow: How do I link another portal account to my healow account?

Ask healow: Will the button wheel update with information for all of my linked accounts

Ask healow: How do I get my name updated within the healow app?

Ask healow: What does the paper icon to the right of the lab result name indicate

Ask healow: How do I enter my tracker information?

Ask healow: How do I delete or update an entry from my trackers?